Terms and Conditions

Ring Us Live Answering / Call Pro’s Call Center INC Terms and Conditions

This is an agreement (“Agreement”) for live agent and enhanced telecommunication services (“Service”) between you and Ring Us Live Answering/ Call Pro’s Call Center INC relating to your assigned Ring Us Live Answering/ Call Pro’s Call Center INC account number (“Number”). Any of the following actions constitutes your agreement, without limitation or qualification, to be bound by, and to comply with, the terms of this Agreement: (i) your initialization of the Service, either on the telephone or web page, through the use of your Number (ii) your registering for Service on our Web page and selecting “I Accept” as part of the registration process, (iii) ordering Service from our sales 070-462 personnel, whether in person or by phone, and providing them or our accounting department or automated credit card service with your credit card number and billing information.
1. Term. The term of this Agreement for any service begins on the date we charge your credit card for any service. This Agreement will continue from month to month until terminated by either party upon 30 days written notice in which the customer is charged the monthly rate of their current call plan.
2. Use of Service and Account Number. You agree not to use the Service for any unlawful or abusive purpose or in any way which interferes with our ability to provide Service to our subscribers, or damages our property. You agree not to use the Service for any illegal activities. Resale of services, account 070-463 number, or any part thereof, is prohibited without prior contractual arrangements with us and any required regulatory approvals. As set forth below, you have no ownership rights to the Service or to the account Number; we may change your Number by giving you notice, although we will take all reasonable steps not to do so. If your Service is fraudulently used, you must immediately notify us. We have the right to interrupt or restrict Service to your Number, without notice to you, if we suspect fraudulent or abusive activity. You agree to cooperate with us in any fraud investigation and to use any fraud prevention measures we prescribe. Upon termination of the Service, Customer’s right to use the Service immediately ceases. Customer shall have no right and Ring Us Live Answering/ Call Pro’s Call Center INC will have no obligation thereafter to forward any unread or unsent messages to Customer or any third party.
3. Charges.  There is NO REFUND All Sales Are Final unless approved by Management. You represent and warrant that you are at least 18 years of age and that you possess the legal right and ability to enter into this Agreement. You agree that you are responsible for paying all charges to your account for Service promptly and that all charges not disputed in writing within 30 days of invoice 70-321 date will be paid by you regardless. Numbers are charged on in-bound & out-bound call/s  and Hourly packages are charge per hour or in 30min increments. All unused calls will not roll over to your next billing cycle. All unused Hour may be roll over, but not exceeding 3 calendar Months or 90 days   At the start of your monthly billing cycle, your call volume will re-set to your selected monthly call plan.
4. Billing and Payment. Monthly charges and any applicable initiation charges are billed in advance. Payment of all charges is due upon receipt of invoice. Payment of monthly subscription charges for Services is due in advance of providing Services. If you have authorized payment by credit card, no additional notice or consent will be required for billings to that credit card or account. You will advise us of any changes to your 70-323 credit card account, such as account number or expiration date changes. You agree to be responsible for all charges on any credit card you provide to us and agree to immediately reimburse us for any charges denied, you also agree to not charged back no matter the reason. You agree to handle all billing disputes and refund requests directly with Ring Us Live Answering/ Call Pro’s Call Center INC as All Disputes & Refunds must be approved by Management. For late payments over 15 days past date of invoice a fee of twenty dollars ($20) may be added to your Invoice.  We may assess an additional fee of fifty dollars ($25) for any check returned for nonpayment or chargeback initiated on your behalf. Notice of any disputes must be in writing and received by us within thirty days after the invoice date or you will waive any objection.
If you exceed your allotted call plan you may choose to pay an overage fee‘s vary upon package(s)  per call for each call over the plan total or allow Ring Us Live Answering / Call Pro’s Call Center INC to upgrade your account to the appropriate call plan for the next billing cycle to avoid overage charges.  Unless you have notified Ring Us Live Answering / Call Pro’s Call Center INC that you prefer the per call overage fee you may be automatically upgraded to the appropriate call plan.
5. Default/Termination. If you fail to pay any amount owed after the due date it is in our sole discretion and with or without prior notice to suspend or restrict Service and/or terminate this Agreement, in addition to all other remedies available to us. We may require reactivation charges to renew Service after termination or suspension. Upon termination, you are responsible for paying all amounts and charges owing under this Agreement. You agree to pay all costs including attorney’s fees, collection costs and court costs we incur in enforcing this Agreement through any appeal.
6. Account Changes. You may change Service features or Service plan by notifying us and paying our standard charges. Changes will take effect by your next billing cycle. Any person able to provide your name, address, and the Number is authorized by you to receive information about your account, and to make changes to the account.
7. Ownership of Services and Account Number. You understand and agree that you are not the owner of any telephone number assigned to you by Ring Us Live Answering / Call Pro’s Call Center INC. Ownership of any such phone number is vested solely in those who provide these Numbers to Ring Us Live Answering / Call Pro’s Call Center INC (who will assign such numbers to you for your use during the term of this Agreement). Following the termination of your service for any reason you will no longer have access to such number. In either case, such phone number may be re-assigned immediately to another subscriber and you agree that Ring Us Live Answering/ Call Pro’s Call Center INC will not be liable for damages (including consequential or special damages) arising out of any such re-assignment and you hereby waive any claims with respect to any such re-assignment, whether based on contract, tort or other grounds, even if Ring Us Live Answering/ Call Pro’s Call Center INC has been advised of the possibility of damages. You may request to obtain your number and have it ported to an alternate carrier with management approval.
8. Modification; Assignment. We may change or modify this Agreement from time to time, but any such change will be made in good faith, if you do not agree to the change, you may terminate this Agreement by giving us written notice within 15 days of receipt of our notice.
9. NO WARRANTIES. THE SERVICES ARE PROVIDED “AS IS.” WE MAKE NO WARRANTIES REGARDING THE SERVICE WHATSOEVER AND EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT AUTHORIZE ANYONE TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT
10. LIMITATION OF LIABILITY. WE SHALL NOT BE LIABLE IF OUR NONPERFORMANCE OR A FAILURE OF THE SERVICE IS CAUSED BY ACTS OR OMISSIONS OF ANOTHER SERVICE PROVIDER, EQUIPMENT OR SOFTWARE FAILURE OR MODIFICATION, TELECOMMUNICATIONS OR COMPUTER EQUIPMENT FAILURES, ACTS OF GOD, OR OTHER CAUSES BEYOND OUR REASONABLE CONTROL. WE ASSUME NO LIABILITY FOR SERVICE OUTAGES OR FOR FAILURE TO STORE, DELIVER OR TIMELY DELIVER ANY INFORMATION, MESSAGES OR CONTENT. IN NO EVENT SHALL OUR LIABILITY TO YOU FOR ANY REASON EXCEED OUR SERVICE CHARGES DURING THE AFFECTED PERIOD GIVING RISE TO SUCH LIABILITY. WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECULATIVE OR CONSEQUENTIAL DAMAGES SUCH AS LOST PROFITS, EVEN IF Ring Us Live Answering/ Call Pro’s Call Center INC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE SERVICE, RELIANCE ON THE SERVICE, INABILITY TO USE THE SERVICE, OR FROM THE INTERRUPTION, SUSPENSION OR TERMINATION OF THE SERVICE. WE SHALL NOT BE LIABLE FOR INJURIES TO PERSONS OR PROPERTY ARISING FROM USE OF THE SERVICE, OR ANY EQUIPMENT USED IN CONNECTION WITH THE SERVICE. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS Ring Us Live Answering/ Call Pro’s Call Center INC AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, EMPLOYEES AND ANY UNDERLYING CARRIER, HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, EXPENSES OR DAMAGES (INCLUDING ATTORNEYS’ FEES), WHETHER KNOWN OR UNKNOWN, ARISING FROM (A) YOUR USE OF THE SERVICE, (B) ANY OTHER PERSON’S USE OF ANY ACCOUNT OR PIN YOU MAINTAIN, REGARDLESS OF WHETHER SUCH USE IS AUTHORIZED BY YOU, OR (C) YOUR PROMISES OR STATEMENTS MADE IN THIS AGREEMENT. YOU AGREE TO PAY OUR REASONABLE ATTORNEYS’ AND EXPERT  WITNESS FEES AND COSTS INCURRED IN ENFORCING THIS AGREEMENT THROUGH ANY APPEAL. YOU HEREBY AGREE TO WAIVE ALL LAWS THAT MAY LIMIT THE EFFECTIVENESS OF THE FOREGOING RELEASES. NOT WITHSTANDING THE FOREGOING, IN NO EVENT SHALL YOU BE LIABLE FOR CLAIMS, EXPENSES OR DAMAGES ARISING FROM THE INTENTIONAL OR NEGLIGENT ACTS OF Ring Us Live Answering/ Call Pro’s Call Center INC OR ITS EMPLOYEES, AGENTS, CONTRACTORS OR REPRESENTATIVES. THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
EMERGENCIES. IN THE EVENT OF AN EMERGENCY WHILE USING YOUR SERVICE, HANG UP AND DIAL “911.”
11.  Either party shall be excused from any delay or failure in performance hereunder, other than the payment of moneys, caused by reason of occurrence or contingency beyond its reasonable control, including without limitation, acts of God, earthquake, fire, flooding, riots, and war or government requirements.
12. Privacy. Ring Us Live Answering/ Call Pro’s Call Center INC Privacy Policy is set forth on the Ring Us Live Answering/ Call Pro’s Call Center INC Web Site (www.CallProsINC.com). In addition, you authorize our monitoring and recording of your calls to us concerning your account or the Service and you consent to our contacting you from time to time by means of (a) automatic dialing equipment, or (b) your Service voice mail box.
13. Notices. Notices to you shall be effective when sent by email to the email address provided to us.  Written notice to us shall be effective when directed to our Customer Care Department and received at our address. Your notice must specify your name and Number. Oral notices shall be deemed effective on the date reflected in our records.
14. General Information. THE LAWS OF THE STATE OF California City of San Diego, U.S.A., EXCLUDING ITS CONFLICTS-OF-LAW RULES, GOVERN THIS AGREEMENT AND YOUR USE OF SERVICES, AND YOU EXPRESSLY AGREE THAT THE EXCLUSIVE JURISDICTION FOR ANY CLAIM OR DISPUTE ARISING FROM THE USE OF  Ring Us Live SERVICES RESIDES IN THE STATE AND FEDERAL COURTS OF THE STATE OF California, City San Diego  U.S.A. AND YOU CONSENT TO PERSONAL JURISDICTION IN SUCH COURTS WITH RESPECT TO ALL SUCH CLAIMS OR DISPUTES. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed to reflect the parties’ original intent, and the remaining portions shall remain in full force and effect. This Agreement constitutes the entire agreement between RINGS US and you with respect to your use of Ring Us Live Services, and it supersedes all prior or contemporaneous communications and proposal, whether oral or written, between Ring Us Live and you with respect thereto. The failure of Ring Us Live to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. In accordance with the Digital Millennium Copyright Act, it is the policy of Ring Us Live to terminate, in appropriate circumstances, the Service of any user who is a repeat infringer. However, Ring Us Live reserves the right to terminate or suspend the Service of a user for only a single infringement, and may or may not, in Ring Us Live ’ sole discretion; attempt to contact such user prior to such termination or suspension.